Here are some tips for taking/saving your photo or choosing an existing one:


  • The ideal picture is a head and shoulder or close up shot against a plain background. If your photo is to be cropped, ensure that the cropped area is in good focus. You can advise us of any cropping requirements in the additional information field when you are placing your order.
  • The pic should be in sharp focus – the more detail the better, especially around the eyes. To check the focus on your computer, zoom into your photo at 100%.
  • Avoid strong shadows, especially in the face area. Pictures taken outside in strong sunlight usually create harsh shadows which can sometimes cause problems. If taking a photo outside, try to have the light source in front of the subject.
  • Use a plain background if possible (otherwise we can cut the subject from the background so this isn’t essential).
  • Depending on your original photo, the canvas edge of your finished print (if you choose a canvas printing option) will either show the edge of your image or the background colour.  If your original image is very closely cropped, it will not adequately wrap over the edge of the canvas.  In this case, the background colour will be used to print on the canvas edges.
  • If you require a caption to be added to your customised artwork, ensure that your photo allows space for the caption to be added in the background.
  • The photo should be of high quality so set your camera to the highest quality when taking a picture and don’t use photos from Facebook or the Internet in general – they are usually of much lower quality than is required for printing purposes.
  • Mobile phone pictures can vary in quality, depending on the in built camera. As a guideline, a 2 megapixel camera will only print successfully to 4×6 inches so you will need a much higher quality camera for larger sizes.
  • The file size can sometimes be decreased when you send it by some e-mail services. Hotmail is a good example of this. Hotmail shrinks the picture when sending it. You have to add the picture as a “file” instead of a “picture”. This way, the picture is not shrunk.
  • If scanning your image, scan at at least 600dpi. See our scanning tips here.
  • Your photo should not exceed 16MB in filesize.
  • Please ensure that you have the right to reproduce the image you supply to us – the person who takes the picture (ie. presses the button) owns the copyright.
  • Save your photo as JPEG (this is automatic with most digital cameras).
  • Should you have any problem sending us your image, please contact us at


Our retouching and restoration services will strive to vastly transform the appearance of your image.  In order for us to achieve the best result, it is important that you provide us with the highest quality original image as possible. If you are scanning your image, see our scanning tips here.  It is also possible to get your photo scanned at commercial print shops.  Alternatively, you can send your photo to us for scanning – see our contact details here.  If you are posting your photo, please send it by recorded delivery as we cannot be held responsible if it is lost in the post.

Still not sure whether your picture is suitable for a good result? Why not use our free Photo Consultancy service. We would love to help you!